When Will I Pay My Bill?
| Month |
From |
To |
Charging Months |
January |
01 / 01 |
10 / 02 |
09 – 10 – 11 |
April |
01 / 04 |
10 / 05 |
12 – 01 – 02 |
July |
01 / 07 |
10 / 08 |
03 – 04 – 05 |
October |
01 / 10 |
10 / 11 |
06 – 07 – 08 |
What are the Payment Terms?
- Payment must be received within a month from the billing date.
- Payment before or on the due date does not incur a penalty.
- Payment received 2-3 months after the due date will be liable to penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- Failure to pay after a period of four months from the due date will result in the suspension of your service until you pay the bill. This incurs penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- If, after 7 months, you have made no effort to pay the bill your line will be permanently disconnected.
- Should you be experiencing problems paying your bill it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.
- You can submit a complaint in the first month after payment.
How to Pay the Bill?
- At any of the extensive network of Telecom Egypt Commercial Offices in your locality – click here for more information.
- At any Telecom Egypt Phone Boutique – click here for more information.
- Through this site using a credit card or master card – to pay your bill click here.
- Through ATM machines for CIB bank and Banque Misr.
- By credit card at most leading banks.
- At the post offices.
What is the Installments System for Telephone Bills?
- Installment will be from the exchange in 3 installments if the installed amount is from L.E. 500 to L.E.1000.
- For the amounts from L.E. 1000 to L.E. 2000, the areas ' managers are the delegated persons for distributing installments.
- For the amounts from L.E. 2000 to L.E. 4000, the CDCs are the delegated persons for distributing installments.
- For the amounts more than L.E. 4000, the vice chairman’s for operation & maintenance are the delegated persons for distributing installments.
How Can I Get a New Line or Additional Line?
Whether you are starting or expanding your business and have found that you need more telephone lines, it is now simple to get a line. Telecom Egypt's aggressive expansion plan over the last few years now means that waiting lists have almost been relegated to history.
Process & Documentation:
1. Fill up the telephone subscription form and submit it with a copy of your identification card and take your numbered receipt after payment.
2. To complete the process smoothly, please ensure you bring official documents detailing the address where you want the telephone to be installed (the property contract, utility bills, electricity, gas, or water receipt).
3. Commercial Registration, Taxes Card, and an authorization from the company with the contractor's name are required.
4. Please ensure you complete the process within 30 days to ensure you don't have to reapply again.
Fees: LE 701.30 without the telephone set, and LE 876.30 with telephone set.
The telephone set is optional.
How Can I Get An International Access?
Visit any of the following exchanges:
- Korbah
- Mohandseen
- Giza
- Ramsis
(Or send an authorized delegate to represent you). And kindly make sure to bring the following documents:
- Personal ID card or Passport or Driving License.
- Property contract (rental or ownership).
- Commercial Registration.
- An authorization from the company, with the contractor's name.
You will be able to make your first international call one week after successfully completing the contract and paying all necessary fees.
How Can I Get a PRI Line?
- An application for the PRI service is required, addressing "The Director of Cables & Communication Networks" of the region where you want to install PRI, Greater Cairo, Canal Cities, Sinai, or the Red Sea. It should include :
- The address.
- Number of systems required.
- Number of telephone lines required in each system.
- Send the application by fax to 27549121 or 25226450, or by E-mail to: service.request@telecomegypt.com.eg.
- We will then contact you to set an appointment to proceed with the rest of the contractual procedures.
- For documentation process you will need to present:
- An official delegation or authorization from the person you are contracting on behalf of, with the contractor's name and ID copy.
- A copy of the company's commercial registration.
- Tax card.
- Property contract documents (associated with an original of each just for checking).
Note:
You can easily change the kind of the system by sending another application to "The Director of Cables & Communication Networks".
How Can I Get the Short Number Service 19xxx or 16xxx?
- An application for the Short Number 19xxx or 16xxx is required showing the number of telephones user that the connection should be established on and their locations.
- Submit this application addressing the General Manager of our Business Center located in El-NADY El-Gedid St . New Maadi.
- Please supply these documents with application:
- Taxation Card
- Commercial Registration
- An authorization from the company, with the contractor's name and ID copy
How Can I Establish An Internet Café?
TE provides your Internet Café with access to the Internet which you can use to help your visitors participate in valuable online activities and to provide them with access to Internet services such as email, web browsing and file transfer.
TE will enable your visitors to take advantage of the resources and business opportunities offered by the Internet. To ensure your connection has the capacity to support your applications, a range of bandwidths are available.
You can choose dial up connection or ISDN lines. The specifications of your connection will be selected to satisfy your current requirement depending on the speed of connection & number of hours to spend online. Wherever possible, traffic is routed to the number of computers you put in your café.
Service quality
TE offers high-speed Internet access, with high efficiency levels and consistency of service. In most locations, TE can guarantee your circuit connection and network availability.
TE has a great network designed to keep you work as good as possible so that the highest possible level of service is delivered.
Service access bandwidths of 64 Kbps to 2 Mbps are available.
