How Can I Get a New Line or Additional Line?
Whether you are starting a home or have found that your growing family needs more telephone lines, it is now simple to get a line. Telecom Egypt's aggressive expansion plan over the last few years now means that waiting lists have almost been relegated to history.
Process & Documentation:
1. Fill up the telephone subscription form and submit it with a copy of your identification card and take your numbered receipt after payment.
2. To complete the process smoothly, please ensure you bring official documents detailing the address where you want the telephone to be installed (the property contract, utility bills, electricity, gas, or water receipt).
3. Please ensure you complete the process within 30 days to ensure you don't have to reapply again.
Fees: LE 386.70 without the telephone set, and LE 561.70 with telephone set.
The telephone set is optional.
What are the dates of bill payment?
- We deliver the phone bill in Cairo to your home absolutely free of charge.
- You will be billed every 3 months
Dates of bill payment |
Period of lifting the telephone line finally |
Period of lifting the telephone line temporarily |
Period of transferring the telephone line to receive only ( payment with fees ) |
Period of payment with fees |
Period of payment without fees |
Bill |
From 25 October |
From 22 April to 24 October |
From 22 March to 21 April |
From 1 March to 21 March |
From 20 January to 28 February |
January |
From 25 January from the next year |
From 22 July to 24 January from the next year |
From 22 June to 21 July |
From 1 July to 21 July |
From 20 April to 31 May |
April |
From 25 April from the next year |
From 22 October to 24 April from the next year |
From 22 September to 21 October in the current year |
From 1 September to 21 September |
From 20 July to 31 August |
July |
From 25 July from the next year |
From 22 January to 24 July from the next year |
From 22 December to 21 January in the current year |
From 1 December to 21 December |
From 20 October to 30 November |
October |
- If you are experiencing problems paying your bill, it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.
You can submit a complaint in the first month after payment.
Where can I pay the telephone bill?
There are many payment methods:
- At any Telecom Egypt exchanges and telegraph offices. For more information, click here.
- At any Telecom Egypt Phone Boutiques where you can pay your bill without the need to visit the exchange (this in case of unexciting of late charges on phone bill, so in this case you have to pay these charges in the exchange). For more information click here.
- Through this website using a credit card or master card which is issued inside the governorate and after the reimbursement process you can print the receipt to be a prove of the payment.
- Through “Fawry “service which was activated in conjunction with the banks of Egypt Al Ahly, Alexandria and Cairo where the banks’ customers can pay the bill through the ATMs of the Bank.
- Some of clubs and syndicates.
- Khadamaty centers in Greater Cairo and Upper Egypt.
- Khadamatak centers in Alexandria.
- Post office.
- Through some ports founded in many pharmacies and supermarkets. For more information click here.
What are the Terms of Payment?
- Payment must be received within a month from the billing date.
- Payment before or on the due date does not incur a penalty.
- Payment received 2-3 months after the due date will be liable to penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- Failure to pay after a period of four months from the due date will result in the suspension of your service until you pay the bill. This incurs penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- If, after 7 months, you have made no effort to pay the bill your line will be permanently disconnected.
- Should you be experiencing problems paying your bill it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.
- You can submit a complaint in the first month after payment.
What is The PIN Code?
The (PIN Code) is a code for your phone line consists of 4 digit numbers, which you get it for free from your exchange and then you do not need to visit the exchange again to subscribe to any of our services.
PIN Code enables you to enjoy the ultimate privacy and control over your phone line; no one can access your private information such as your bill amounts and other data. Besides, the PIN Code allows you to subscribe to any of our services without visiting the exchange because you can use our call center 111 or this website for the subscription processes that will save your time and effort.
At any time, you can change your PIN Code through a voice message through 111 or the website www.telecomegypt.com.eg or you can visit any exchange which offers PIN Code service without paying any fees. For more information click here.
How Can I Transfer My Line To Another Person?
Many people suffer the inconvenience of having their home telephone registered to someone other than themselves – we have even heard of the phone being registered to long depart family members. This makes applying for any new service or change to the line really difficult. Why not consider re – registering the line to your name?!
Either you are transferring to a close family member, or to any one outside your family, or in both cases you should come to the commercial office at the nearest exchange with the person that you will transfer from / or to, and fill up the “transfer form“. The office will confirm you with the payment for your last bill and take the transferring fees.
Transferring Fees:
- Transferring within the same exchange: L.E. 58
- Transferring to another exchange: L.E. 180
- Changing property: L.E. 70
- Changing number: L.E. 22
How Can I Transfer My Line To My New Home?
Visit the commercial office at the nearest exchange to your new home. Complete a "Telephone Transfer Form" and submit it with the property contract and a form of identification card.
If the new line will follow the same exchange of the old one, you will transfer it with the same number.
Transferring fees: L.E. 100 for transferring the line within 4 km distance + L.E. 12 for every additional 500 meters.
How Can I Send a Telegraph?
You can send a telegraph through:
- Calling 124 and the fees will be added to the value of next telephone bill.
- Visiting the exchange (the telegraph department) and responsible employee will finish all procedures of telegraph and submit the formal invoice which includes the due amount.
How Can I Get An International Access?
Visit any of the following exchanges:
- Korbah
- Mohandseen
- Giza
- Ramsis
(Or send an authorized delegate to represent you). And kindly make sure to bring the following documents:
- Personal ID card or Passport or Driving License.
- Property contract (rental or ownership).
- Recent document proving your residency in the location such as; electricity, gas, or water bills.
You will be able to make the first international call during one week after successfully completing the contract and paying all necessary fees.
How Can I Get Online?
You have a number of options for accessing the internet. Telecom Egypt supports three access options depending on your needs.
- For limited access and basic browsing of the internet you can use standard dial up using your existing telephone line (at up to 56 kbps) and the free numbers (0777-0000 or 0707-0000) – click here for more information.
- For faster access you can upgrade to line plus ISDN (at up to 128 kbps) – click here for more information.
- For the fastest possible speeds, you can move up to ADSL – click here for more information.
Once you have chosen the best option to meet your needs enjoy all the wonders of the web.
How Can I Submit a Complaint?
If you have any complaints or inquiries, you can:
- Call our contact center 111.
- Or submit it at the complaints office at your nearest exchange.
- Or submit it at the complaints section in the website.
And once we receive the complaint, we work on it to be solved within 72 hours of receiving the complaint.
