How Can I Get a New Line or Additional Line?
Whether you are starting a home or have found that your growing family needs more telephone lines, it is now simple to get a line. Telecom Egypt's aggressive expansion plan over the last few years now means that waiting lists have almost been relegated to history.
Process & Documentation:
1. Fill up the telephone subscription form and submit it with a copy of your identification card and take your numbered receipt after payment.
2. To complete the process smoothly, please ensure you bring official documents detailing the address where you want the telephone to be installed (the property contract, utility bills, electricity, gas, or water receipt).
3. Please ensure you complete the process within 30 days to ensure you don't have to reapply again.
Fees: LE 386.70 without the telephone set, and LE 561.70 with telephone set.
The telephone set is optional.
How and Where Can I Pay My Bill?
- We deliver all bills in Cairo to your home absolutely free of charge.
- You will be billed every 3 months in January, April, July, and October.
| Month |
From |
To |
Charging Months |
January |
01 / 01 |
10 / 02 |
09 – 10 – 11 |
April |
01 / 04 |
10 / 05 |
12 – 01 – 02 |
July |
01 / 07 |
10 / 08 |
03 – 04 – 05 |
October |
01 / 10 |
10 / 11 |
06 – 07 – 08 |
Payment Options:
- At any of the extensive network of Telecom Egypt Commercial Offices in your locality – click here for more information.
- At any Telecom Egypt Phone Boutique – click here for more information.
- Through this site using a credit card or master card – to pay your bill click here.
- Through ATM machines for CIB bank and Banque Misr.
- By credit card at most leading banks.
- At the post offices.
What are the Terms of Payment?
- Payment must be received within a month from the billing date.
- Payment before or on the due date does not incur a penalty.
- Payment received 2-3 months after the due date will be liable to penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- Failure to pay after a period of four months from the due date will result in the suspension of your service until you pay the bill. This incurs penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
- If, after 7 months, you have made no effort to pay the bill your line will be permanently disconnected.
- Should you be experiencing problems paying your bill it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.
- You can submit a complaint in the first month after payment.
What is The PIN Code?
PIN Code lets you can enjoy the ultimate privacy and control over your phone line; no one can access your private information such as your bill amounts.
Besides, you can subscribe to any of our services without having to visit the exchange because you can use our call center 111 or this site for the subscription processes and that will save your time and effort.
PIN Code is a short secret number of 4 digits that you will have for Free. Just visit your nearest exchange and get your free PIN Code.
How Can I Transfer My Line To Another Person?
Many people suffer the inconvenience of having their home telephone registered to someone other than themselves – we have even heard of the phone being registered to long depart family members. This makes applying for any new service or change to the line really difficult. Why not consider re – registering the line to your name?!
Either you are transferring to a close family member, or to any one outside your family, or in both cases you should come to the commercial office at the nearest exchange with the person that you will transfer from / or to, and fill up the “transfer form“. The office will confirm you with the payment for your last bill and take the transferring fees.
Transferring Fees:
- Transferring within the same exchange: L.E. 58
- Transferring to another exchange: L.E. 180
- Changing property: L.E. 70
- Changing number: L.E. 22
How Can I Transfer My Line To My New Home?
Visit the commercial office at the nearest exchange to your new home. Complete a "Telephone Transfer Form" and submit it with the property contract and a form of identification card.
If the new line will follow the same exchange of the old one, you will transfer it with the same number.
Transferring fees: L.E. 100 for transferring the line within 4 km distance + L.E. 12 for every additional 500 meters.
How Can I Send a Telegraph?
To send a telegraph kindly call 124 or send it through this site – click here.
How Can I Get An International Access?
Visit any of the following exchanges:
- Korbah
- Mohandseen
- Giza
- Ramsis
(Or send an authorized delegate to represent you). And kindly make sure to bring the following documents:
- Personal ID card or Passport or Driving License.
- Property contract (rental or ownership).
- Recent document proving your residency in the location such as; electricity, gas, or water bills.
You will be able to make the first international call during one week after successfully completing the contract and paying all necessary fees.
How Can I Get Online?
You have a number of options for accessing the internet. Telecom Egypt supports three access options depending on your needs.
- For limited access and basic browsing of the internet you can use standard dial up using your existing telephone line (at up to 56 kbps) and the free numbers (0777-0000 or 0707-0000) – click here for more information.
- For faster access you can upgrade to line plus ISDN (at up to 128 kbps) – click here for more information.
- For the fastest possible speeds, you can move up to ADSL – click here for more information.
Once you have chosen the best option to meet your needs enjoy all the wonders of the web.
How Can I Submit a Complaint?
If you have any complaints or inquiries, please call our contact center 111, or submit them at the complaints office at your nearest exchange.
