Call Center 111
One of the Largest Call Centers in the Region

Telecom Egypt has an especial and integrated philosophy based on a coordinated plan aims at achieving further development in terms of the services offered and the level of customer service performance in order to provide the highest possible quality.
Therefore, Telecom Egypt launched a comprehensive program designed to increase and enhance its customer satisfaction at all levels, the program includes increasing services and solutions provided to customers to meet their needs. The program includes a plan to improve the service quality all levels to provide a distinct customer care.
Customer care center that was established in 2003 works for 24/ 7 in order to serve our customers, listen to their suggestions, and answer their questions. In addition, it helps them to participate in our various services and submit any complaints about services or telephone malfunctions that may occurred.
Because we always strive to ensure an excellent customer service with the superior quality, the customer service center 111 provides many services including:

• Information about telephone bill amount.
• Subscription to any VAS you need such as ID caller, call waiting, national and   international and any other services by just one phone call to 111. Thus, no need to visit the exchange.
• Respond to your inquiries about services and new offers that we provide to the market from time to time.
• Receive your complaints based on the best methodology for customer service throughout all categories and cultures.

Evaluate our services through our customer Questionnaire:

ِAt Home Questionnaire

At Work Questionnaire

Prepaid Cards Questionnaire